Author Topic: ACTING ON YOUR DATA  (Read 6480 times)


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« on: March 23, 2019, 10:45:02 AM »
Once your data is accessible, visually appealing, customizable, and timely, you’re ready to complete  the most important part of your survey feedback  analysis journey: taking action.

Here are some steps to help you get there:
Before you send out your survey, clearly define its purpose, so you and the other stakeholders are clear about what you want to achieve. Once you’ve laid out your goals, you’ll be able to more clearly understand who needs to be involved, what questions need to be asked and what key performance indicators you should use to monitor your survey results.

Now it’s time to delegate survey responsibilities. The most sophisticated survey reporting technology will even allow  you to dole out different data access levels to different people.  Your survey program manager should be responsible for generating reports and feedback analysis, but department heads and executives should be able to frequently access results, so they can get in front of potential problems related  to customers, employees, or event attendees, depending  on what kind of feedback you’re collecting. For example,  if you’re looking to analyze customer satisfaction, you should have an action plan in place in you receive feedback from an irate customer. Make sure you have an action plan in place to address your displeased customer and your customer service representative who is underperforming.

Advanced survey reporting technology will give you the ability to set up and send automatic email alerts to notify people within your organization when new data is published, but you should still have a schedule set up to track your feedback. Aside from examining the data once your survey has ended, someone should monitor it every day to look out for extremely negative responses (so some follow-up with the respondent) and to make sure response rates are on track. If you notice a slowdown, you can send another reminder.

The advantage of easily digestible survey data is to aid your organization in making important decisions quickly and confidently. Here are examples of how smart reporting with easy-to-use dashboards can work to your advantage no matter what kind of feedback you’re collecting.

VOICE OF THE CUSTOMER:Be able to say your organization is customer centric and mean it. Track and view feedback in real time, monitor customer service quality and understand what it takes to win your customers’ loyalty. Collecting customer insights will help you improve the customer experience and resolve customer issues quickly.

EMPLOYEE ENGAGEMENT: Identify key drivers of employee engagement, so you can make organizational changes and monitor the relationship between engagement and business performance metrics that reduce operational costs and increase your bottom line. Glean real-time employee feedback stats that drive communication and change.

TRAINING & DEVELOPMENT : Streamline training assessments, evaluations, testing and feedback throughout the training lifecycle to eliminate program gaps, align organizational goals and drive high performance training programs. Get instant testing and training results that show how students and employees are retaining and understanding instructional programs.

EVENT FEEDBACK: Exceed attendee expectations by understanding their wants,  needs, and how to improve upon the event experience in  the future. By collecting feedback on topics such as, event  programming, keynotes, sessions, location and other logistics  you can find out what’s resonating with attendees. This will help  you increase attendance, generate more revenue and keep  attendees engaged throughout the event lifecycle.

DATA THAT DOES SOMETHING: There are a lot of uses for surveys, but their objectives are all the same: to provide firsthand insights that aid smarter decision making. This means that it’s not enough to simply collect an abundance of accurate data—it has to be understood to be insightful. Remember, when assessing your own feedback analysis process, make sure your data is centrally accessible, visually appealing, easily customizable and instantly refreshable. If it’s not, it’s time to seek a new solution for your reporting and dashboard technology.

PORTALS AND DASHBOARDS: YOUR MISSION CONTROL Inquisium’s Portals & Dashboards provide users with a private website where their organizations’ survey stakeholders can log into to view survey results in a visually appealing, easy-to understand manner. Our live, customizable dashboards include a variety of widgets that can be hand selected, so users get  a personalized view of the data analysis that matters most  to them.