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Practical approach Total Quality Management

Started by H. M. Nasim, December 03, 2018, 05:37:27 PM

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H. M. Nasim

When you implement total quality management, you implement a concept. It is not a system that can be implemented but a line of reasoning that must be incorporated into the organization and its culture.

The practice has proved that there are a number of basic assumptions that contribute to a successful roll-out of total quality management within an organization.

These basic assumptions are:
1. Train senior management on total quality management principles and ask for their commitment with respect to its roll-out.
2. Assess the current culture, customer satisfaction, and the quality system.;
3. Senior management determines the desired core values and principles and communicates this within the organization.
4. Develop a basic total quality management plan using the basic starting principles mentioned above.
5. Identify and prioritize customer needs and the market and determine the organization's products and services to meet those needs.
6. Determine the critical processes that can make a substantial contribution to the products and services.
7. Create teams that can work on process improvement for example quality circles.
8. Managers support these teams using planning, resources, and by providing time training.
9. Management integrates the desired changes for improvement in daily processes. After the implementation of improved processes, standardization takes place.;
1o. Evaluate progress continuously and adjust the planning or other issues if necessary.
11.  Stimulate employee involvement. Awareness and feedback lead to an overall improvement of the entire process. Support this for example by means of a reward model, i.e. Management by Objectives, and recognition.