Remember when giving feedback to others

[Reyed Mia (Apprentice, DIU)]

Remember when giving feedback to others

There are a few critical things to remember when giving feedback to others. Feedback should:

Be timely. It should occur as soon as practical after the interaction, completion of the deliverable, or observation is made.

Be specific. Statements like "You did a great job" or "You didn't take care of the clients' concerns very well" are too vague and don't give enough insight into the behavior you would like to see repeated or changed.

Focus on the "what," not the "why." Avoid making the feedback seem as if it is a judgment. Begin with "I have observed..." or "I have seen..." and then refer to the behavior. Focus on behavior and not the person.

Describe what you heard and saw and how those behaviors impact the team, client, etc.

Use a sincere tone of voice. Avoid a tone that exhibits anger, frustration, disappointment or sarcasm.

Positive feedback strengthens performance. People will naturally go the extra mile when they feel recognized and appreciated. When corrective feedback is handled poorly, it will be a significant source of friction and conflict. When it is handled well, people will experience the positive effects and performance is strengthened.

https://www.entrepreneur.com/article/220133