Author Topic: Primary Principles of Total Quality Management  (Read 573 times)

H. M. Nasim

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Primary Principles of Total Quality Management
« on: December 03, 2018, 05:20:23 PM »
TQM is considered a customer-focused process and aims for continual improvement of business operations. It strives to ensure all associated employees work toward the common goals of improving product or service quality, as well as improving the procedures that are in place for production. Special emphasis is put on fact-based decision making, using performance metrics to monitor progress. High levels of organizational communication are encouraged, for the purpose of maintaining employee involvement and morale.

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« Last Edit: December 03, 2018, 05:21:56 PM by H. M. Nasim »