Chances are, you've seen an episode or two of the hit TV show "Undercover Boss," where senior executives of major companies disguise themselves as lower-level employees, and are put to work in different parts of their own organizations.
It's often an eye-opening and humbling experience of life outside the boardroom, as the undercover bosses hear the unvarnished truth about what their people really think of them and their company's leadership.
But the executives also learn valuable lessons about working conditions, team morale, and where processes could be improved.
So, should managers and leaders swap their suits and swivel chairs for hard hats and work boots more often? In this article, we look at the advantages and pitfalls of getting back to the "shop floor."
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