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Presentation Skill / 10 Common Communication Mistakes
« Last post by Doha on November 16, 2021, 10:09:02 AM »
10 Common Communication Mistakes
Avoiding Communication Blunders and Misunderstandings

10 Common Communication Mistakes - Avoiding Communication Blunders and Misunderstandings

Never just assume that your message has been understood!It can be embarrassing to make mistakes with communication. For example, if you send an email without checking it, and later realize that it contained an error, you can end up looking sloppy and unprofessional.

But other communication mistakes can have more serious consequences. They can tarnish your reputation, upset clients or even lead to lost revenue.In this article, we'll look at 10 common communication mistakes, and we'll discuss what you can do to avoid them.

Mistake 1: Not Editing Your Work
Spelling, tone and grammatical mistakes can make you look careless. That's why it's essential to check all of your communications before you send them.

Don't rely on spell-checkers: they won't pick up words that are used incorrectly. Instead, proofread your work, and use a dictionary to look up any words that you're unsure about.

You may find it helpful to make a list of words and phrases that you find it hard to get right (such as "your/you're," "its/it's," or "affect/effect"). Store this close to hand.

It can be difficult to see errors in your own work, so consider asking a colleague to look over key documents before you distribute them. Alternatively, read your work aloud – this makes it easier to catch typos and tone errors. Then, give yourself time to reflect on your document, and to make any final changes.

Mistake 2: Delivering Bad News by Email
Would you announce layoffs to your team by email or IM? If you did, you could upset everyone!

Written communication channels don't allow you to soften difficult messages with nonverbal cues (such as body language ), and they don't allow you to deal immediately with intense emotions.

If you need to deliver bad news, do this in person, and think carefully about how you can do it sensitively, so that you can convey your message but minimize long-term upset at the same time.

When you deliver a difficult message in person, it's easier to pick up on signs that people have misunderstood key parts of your message, or that they've taken the information particularly badly. You can then take steps to clarify your message, or help people deal with the difficult news.

Mistake 3: Avoiding Difficult Conversations
At some point, you will need to give negative feedback. It's tempting to try to avoid these conversations, but this can cause further problems – for instance, you may find that a small problem you "let go" soon grows into big one.

Preparation is the key to handling difficult conversations. Learn to give clear, actionable feedback, and use tools such as the Situation – Behavior – Impact  technique to encourage your people to reflect on their behavior.

You may also want to role-play  your conversation first, so that you feel confident in both your words and your body language.

Mistake 4: Not Being Assertive
Assertiveness   is about stating what you need, while considering the wants and needs of others.

You may not always get your way when you're assertive, but you stand a better chance of doing so, or of reaching a compromise, because you've been clear about your needs. Use our Bite-Sized Training session on Assertiveness Skills  to identify your needs, and to practice assertive communication.

Assertiveness also means saying "no" when you need to. Our article "'Yes' to the Person, 'No' to the Task"  explains how to turn down requests gently but assertively, while maintaining good relationships.

Note:Assertiveness is not the same as aggression. When you're aggressive, you push to get your own way without thinking about other people's rights, wants, and needs.

Mistake 5: Reacting, Not Responding
Have you ever shouted at a colleague in frustration, or sent a terse reply to an email, without thinking your point through? If so, you're likely to have reacted emotionally, instead of responding calmly.

This kind of emotional reaction can damage your reputation. You may upset people with your strong emotions, and give the impression that you lack self-control and emotional intelligence .

Mistake 6: Not Preparing Thoroughly
Poorly-prepared presentations, reports, or emails frustrate your audience and can, over time, damage your reputation. This is why it's essential to prepare and plan your communications carefully.

First, set aside time to plan your communication thoroughly. Consider using tools like the Rhetorical Triangle  and Monroe's Motivating Sequence  to create a credible, intelligent, and compelling message that appeals to your audience's emotions, as well as to their intellects.

Leave time to proofread, to find images, and to check that documents are compatible with your audience's software. Then, if you are delivering a speech or a presentation, rehearse thoroughly, so that you are fluent and inspiring.

Mistake 7: Using a "One-Size-Fits-All" Approach to Communication
If you use a "one-size-fits-all" approach to communication, you may overlook people's different personalities, needs and expectations. In fact, your communications need to address those differences as much as possible.

If you're preparing a presentation, make sure that you appreciate that people have different learning styles , and that you cater for these. This means that everyone – from those who learn best by reading to those who prefer a more hands-on approach – can benefit from your session.

Mistake 8: Not Keeping an Open Mind When Meeting New People
Today's workplace is a melting pot of ethnicities, religions, ages, sexual orientations, abilities, and viewpoints. These differences create a rich tapestry of experiences and opinions that can greatly enhance our lives.

However, it can be tempting to stereotype new colleagues or clients, or to make assumptions about them based on just a few pieces of information. This is especially true if you haven't had much time to get to know them well.

Assumptions inhibit open communication, because you don't consider the other person's own unique background, personality and experience. Over time, this can jeopardize your relationship with them.

So, set time aside to listen  when you meet someone new. Give them space to talk about their viewpoints and take time to absorb these.

Then, learn how to manage cultural differences , so that you take each person's needs and expectations into consideration. If you often work with people from overseas, explore the idea of cultural intelligence , so that you can start to adapt your behavior when you come across people from different cultures.

If you're new to working or managing internationally, read our managing around the world articles in the Team Management section to learn about working in different countries.

Mistake 9: Assuming That Your Message Has Been Understood
Always take time to check that people have understood your message.

For example, when you send out an email, you could encourage people to respond with questions or to reply, if they haven't understood part of your message.

Or, if you've given a presentation, build in time for people to discuss your main points or leave time for questions at the end.

Tip:To check that you've been understood correctly, use open questions that start with "how," "why" or "what." These encourage reflection, and will help your audience members to explain what they, personally, have taken from your communication.

Mistake 10: Accidentally Violating Others' Privacy
Have you ever forwarded a sensitive email to the wrong person, or sent an incorrect attachment? These kinds of errors can cause serious commercial problems, violate people's privacy, and lead to embarrassment and confusion.

To avoid these problems, write sensitive messages before you select the recipient, and then double check their email address. If your email program automatically fills in email addresses, you could switch this feature off, so that you can consciously choose the right recipient.

You may find it helpful to draft these emails in a word processing document or blank email, and then to paste the text into a new message. This way you won't accidentally include any information from previous messages.

And, if you're sending a sensitive or confidential attachment, check that no "tracked changes" or comments can be found, and make sure that you're sending the right version.

Key Points Everyone makes communication mistakes from time to time. However, you'll protect your reputation if you avoid the most common errors. These include not editing your work, accidentally violating people's privacy when forwarding emails, and not being assertive.

The key to good communication is to think about your audience's needs. Prepare each email, document, and presentation carefully, and give yourself time to check it.

Above all, remember that communication is a two-way process. Be ready for questions, and listen to what your audience has to say.

Over time, you'll find that avoiding these common communication mistakes will greatly enhance the quality of your messages, your reputation, your working relationships, and your job satisfaction.

Source: Mindtools

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Career Growth & Self Development / Skills Development through Competence
« Last post by Doha on October 25, 2021, 03:14:23 PM »
Skills Development through Competence

By Taskin Mustafa Choudhury, Management Consultant & Training Specialist

Competence is a combination of skills, work & knowledge which is reflected in professional behavior that can be observed, measured & evaluated.   
Competence is a very good determining factor for successful performance.
People generally form an impression of any person or personality within a matter of a few minutes – its not necessarily fair but that’s the reality.
In a professional setting an individual wants to appear as well as be competent – in other words – knowledgeable, skilled & capable.   

The concept of competence is probably as old as humankind. Homo sapiens have always desired to master skills and to find ways to solve practical, professional and scientific challenges. Certain individuals always received the prerogative to perform certain activities which had a highly symbolic meaning. The attribution of authority was originally strongly related to tradition but that gradually moved to cognition and ability.

In the current meritocratic society, people are generally allocated to jobs based on educational achievement and their profile of capabilities and other personal characteristics. The drive of individuals to learn to perform in certain fields of activities, however, never changed, and is to a large extent based on eagerness to master certain skills, become independent and get recognition. This is very well visible in babies and toddlers when they want to turn in their cradle, crawl on the floor and walk in the room, stimulated by their parents who are cheering when the first steps are taken. Young children constantly move around until they are able to do what they desperately want at the end of the day: to gain independence; or: to become competent.

For gaining an independent position in society nowadays, individuals need to pass through formal education trajectories and complete examinations. The higher the education levels students achieve, the higher their chances of getting a good position at the labor market and an appointment in a better-paid and stable job. Independence, however, is a relative notion. In society, people are interdependent by definition, but individual ego development is necessary for getting a personal identity in the first place and a professional identity later in life, for which recognition is needed, by getting an appropriate education qualification, and subsequently by being appointed in a job, being promoted, rewarded, and having a career perspective.

Development opportunities are the top priority of graduates from higher education and considered to be a major labor condition. Because of the massification of education, it became an industry. And because of its limited innovation capacity, it somehow alienated from society. Getting a diploma became a goal in itself, many educational institutions were not well-aligned to societal demands anymore, and became pedagogical islands. Sometimes this process is called the ‘diploma disease’, but it can also be named the ‘competence crisis’, as the big issue was whether graduates who were qualified really were able to perform according to standards in the profession and expectations in the working situation. Having a college degree was no guarantee for being able to perform well on the job or in society in general.

The disconnection between education and the labor market was the main cause of the competence movement. Therefore, professional associations began to articulate performance requirements and develop competence profiles with which candidates had to comply to enter the profession. Educational institutes reworked their curricula to adjust them to what was expressed as being important by professional associations and industry organizations. However, as the concept of intelligence, the concept of competence was multi-dimensional, and various conceptions of professional competence emerged. Nevertheless, at present, the concept of competence is institutionalized now.

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Mock Interview-Job Shadowing / How to Prepare for a Virtual Job Interview
« Last post by Doha on August 08, 2021, 09:46:14 PM »
How to Prepare for a Virtual Job Interview

A virtual interview is a digital technique that allows employers to remotely assess the suitability of a candidate via a video link. Virtual interviews are usually performed as a first-stage screening method, used to narrow down the pool of applicants invited to the next stage of the recruitment process.

A virtual interview can be conducted in one of two ways:

*A live, two-way conversation between employer and candidate, held via a digital conferencing platform or video chat application, such as Skype, Zoom or GoToMeeting.

*A one-way session where the applicant is presented with pre-set questions and required to provide their answers through video recording software.

A virtual interview brings many benefits to a hiring organisation. They are cost-effective, easy to set up and, unlike telephone interviews, they offer the employer a visual impression of a candidate’s interpersonal skills.

For the candidate, a virtual interview also offers benefits over traditional face-to-face meetings and phone interviews:

= Many people feel more confident and comfortable in a familiar environment. A virtual interview allows you to present yourself from a location of your choice – whether that be at home or another suitable space, such as a private study or meeting room.
= A virtual interview can reduce stress by removing the need for travel. It eliminates the potential added pressure of train delays or traffic jams, as well as saving you travel-associated costs.
=Unlike a telephone interview, a virtual interview gives you the chance to present yourself in full. Positive body language and a confident demeanor can increase your chances of progressing to the next stage.
=Just as an employer’s talent pool is widened by a virtual interview, so too is your job search. Travelling a long distance to attend a first stage interview in person can be impractical, especially if you are unsure of your chance of progression.

10 Tips for Acing Your Virtual Interview
Best practices for virtual interviews include the same methods of preparation as any form of interview.

You should conduct thorough research on the hiring organisation; be sure you understand its industry, and are aware of its objectives, culture and values.

You should also be familiar with the specifics of the post for which you are applying and prepare for any role-related questions you think you may be asked, as well as rehearsing answers for general competency-based questions.

In addition to the basics, there are also some unique challenges to address in your virtual interview preparation. With that in mind, the following offers guidance on how to ace a virtual interview, with tips for before, during and after.

1. Before – Arrange Your Setup
2. Before – Rehearse for the Virtual Environment
3. Before – Be Fully Prepared
4. Before – Plan Your Time Effectively
5. During – Watch Your Body Language
6. During – Maintain Your Focus
7. During – Try and Build a Connection
8. During – Let the Interviewer Lead
9. After – Follow up and Ask for Feedback
10. After – Review Your Performance
Mistakes to Avoid
Final Thoughts

1. Before – Arrange Your Setup
There are two main factors to the setup of a virtual interview – equipment and location.

You’ll want either a desktop or laptop (never attend a virtual interview via a smartphone), with quality audio and video capabilities.
Don’t assume that your computer’s built-in speakers and webcam are sufficient. Test them out and if you encounter any issues, look to buy or borrow additional equipment.
When choosing your location, make sure it’s private and as soundproof as possible, as any external noise will be a distraction for both you and the interviewer. Ensure that your backdrop is suitable and the lighting is appropriate.
You’ll also want to be sure that your chosen location has the relevant internet capacity and, preferably, a wired connection, as this will decrease the chances of dropout.

2. Before – Rehearse for the Virtual Environment
A virtual interview can feel like an odd process, especially if you’re unfamiliar with it. For example, a face-to-face interview would normally begin and conclude with a handshake.
This is not possible in a virtual environment, so practice a professional greeting such as a slight nod or a subtle raising of the hand.
It’s also important to practice talking into the camera instead of looking directly at the on-screen image of the interviewer. Virtual eye contact is a difficult skill to master, but if you can achieve it, you’ll make a much better impression.

3. Before – Be Fully Prepared
You will want complete confidence that everything will go well, so make a checklist of everything you need to consider – and make sure all actions are completed before the interview starts.

Test your equipment and connection and double-check your surroundings. Make sure you’ll encounter no unexpected disturbances and neatly lay out everything you need on your desk.
As with any interview, dress appropriately and do so in full. Whilst it might be tempting to only smarten the upper half, dressing professionally from head to toe will put you in the right mindset.
Crucially, make sure you have a glass of water to hand. The last thing you want is to have to pause the interview if your mouth goes dry.

4. Before – Plan Your Time Effectively
For a virtual interview, it’s important to plan your time accordingly and be ready and waiting to join the call.
It can be tempting to leave it until the last minute since there’s no travel involved but, ideally, you should clear your schedule at least an hour beforehand to focus your mind on the task at hand.
Use the time to go over your research notes, reread the job description and remind yourself of your initial application. This should get you fully focused and interview ready.

5. During – Watch Your Body Language
Whilst attending a virtual interview from the comfort of your own home can make you feel more confident, it can also make you feel too relaxed. Be sure to constantly maintain a good posture and keep your body language professional.
Also, be aware of the interviewer’s field of vision. If you’re trying to emphasis a point with hand gestures that can’t be seen, it can create a disconnected atmosphere.
Try and keep your movement minimal but natural. Don’t overly gesticulate, but don’t sit too rigidly either.

6. During – Maintain Your Focus
It’s far easier to drift off or get distracted in a virtual interview than it is sat face-to-face with another person.
The fact that you are online can prove a big distraction in itself, so be sure to avoid any temptation to browse or check your emails. It’s also good practice to turn off notifications as part of your virtual interview preparation.
There can also be the temptation to play around with things the interviewer can’t see, like your phone, or doodle on a piece of paper. Just because the interviewer can’t see what you’re doing, doesn’t mean they won’t notice you’re distracted.
Stay fully focused on the process at hand and what is being asked of you.

7. During – Try and Build a Connection
Remember, if you’re partaking in a virtual interview it’s likely you’re one of many candidates being screened for the next round, so you’ll need to make an impression.
As it can be difficult to make a personal connection via virtual means, this aspect of the interview will take a little more effort.
A good tip is to do a bit of background research on your interviewer and see if there’s any common ground you can build on, such as a mutual interest. It’s also important to ensure your personality comes across well.
In a face-to-face interview, you give a lot of yourself away through your natural presence; in a virtual interview, there’s a barrier, and you’ll need to go the extra mile to build a rapport.

8. During – Let the Interviewer Lead
Dead airtime can seem like an eternity compared to moments of face-to-face silence, so there can often be the temptation to fill gaps in the conversation. Avoid this urge and let the interviewer lead the process.
It could be that they’re taking the time to jot down some notes, or there may simply be a delay in the transmission. Be patient and wait for a prompt before you speak. Unnecessary chat can derail the whole interview process.

9. After – Follow up and Ask for Feedback
As with any form of interview, it is both professional and courteous to follow up in the aftermath of your virtual interview. Thank those involved for their time and for considering you for the role, and be sure to let them know you’re open to providing further information should they want it.
If you’re unsuccessful in moving to the next stage, be sure to ask for feedback to help your future performance.
If you’re new to the virtual interview process, you could even ask for feedback specific to the virtual element to see if there’s anything you could improve on.

10. After – Review Your Performance
Take the time to assess what you think went well and what you could have improved on. This is standard practice for any interview format but it is especially important for a virtual interview where there are additional factors to consider.
In some instances, you may even be permitted to record the interview and watch it back at a later date. This will be down to the employer, though, so be sure to seek written permission to do so in advance.

Mistakes to Avoid
To ace a virtual interview, there are a few common mistakes that should be avoided:

*Don’t get flustered if technology fails you – This is a common pitfall of a virtual interview. Stay calm and attempt to reconnect.
*Don’t fidget – This can appear unprofessional and be a distraction. If you’re particularly nervous, try holding a stress ball under the desk.
*Don’t use a swivel chair or a chair with wheels – You could end up swinging from side to side, or altering your position without even realizing.
*Don’t have programs or downloads running in the background – This can slow down your connection and disrupt the interview.
*Don’t forget to ask questions – Despite being two-way, a live virtual interview can often feel one-sided. Treat it as you would a face-to-face interview and ask insightful questions that demonstrate your enthusiasm.

Final Thoughts
Virtual interviews are becoming increasingly popular thanks to the benefits they bring to employers. Many large corporations have included a virtual interview as part of their standard procedure for some time, but they are now being used by many smaller organisations to save time and cut costs.
If you’re invited to a virtual interview, it’s important to approach it with the same professional mindset as you would a face-to-face meeting. Be prepared, calm and confident and, crucially, ensure you have the right equipment, connection and procedures in place.
Take the time to practice and perfect how to ace a virtual interview to give yourself the best chance of success.

Source: WiKiJob

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8 Steps That Will Get You Hired

There is a lot of material on the web about how a job seeker can fill his or her day with activities and make a full-time job out of looking for employment. That’s all fine—unless it isn’t working and the job seeker isn’t any closer to getting a viable job that fits after putting in all that work.

Basic steps:

1. Create the finest, customized cover letter and résumé possible. It should be clearly tailored to the industry, company, and specific position.
2. Submit your materials through the online process. (If you are tempted to skip this step then consider reading this blog.)
3. Repeat this process for five to seven positions.
4. Watch carefully what you get back.
5. Analyze carefully. Make changes. Here are some tips.
    a. If you receive nothing—then there is something wrong with your materials and you are not likely to getting through the ATS.
        Solution: Change your cover letter and/or résumé. Something needs to come out or something needs to go in.
    b. If you get an immediate “standard” response (i.e. “Thank you for your application ….”). You probably got through the ATS.
    c. If you get something a day to a week later from “The Talent Acquisition Team” —better. A real person probably looked at your
    d. If you receive an email from a person: connect with them on LinkedIn and follow-up.
    e. If you get a screening call, or phone interview: listen carefully to their concerns as they vet you out. Check your cover letter and
        résumé to be sure you’ve responded to those concerns in future applications.
6. Change your cover letter and résumé based on what you learn.
7. Repeat: File five to seven more job applications.
8. Learn, Track Changes and Repeat.

Monitor how far your cover letter and résumé gets in the process. Keep making changes and carefully monitor what you’ve changed.The purpose of your cover letter and résumé is to get a phone call. Once you have succeeded, listen very carefully to any concerns they may have and make appropriate changes.

This is one way to mange the job seeker's learning process.


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Job Searching Tips & Guidelines / The Job Seeker’s Success Formula
« Last post by Doha on August 04, 2021, 12:32:47 PM »
The Job Seeker’s Success Formula

Success is a process
Athletes will likely agree with me that developing skill, building technique, taking care of their body and mind requires daily care. Proper routine becomes a critical factor in their success. Professional musicians are no different and each one can relate unique stories about the development of their technique as well as their musicianship. They develop individual regimens that become a trusted part of every day.

Just like athletes and musicians, job-seekers develop routines and processes. Some good, others…not so much. The list of activities include attending job seeker support groups, networking appointments, presentations at libraries, daily activity on LinkedIn, finding and applying for posted positions, reading and learning more about their professions, and possible classes and certifications. Did I mention cover letters and résumés? Thank you notes and interview preparation?

Did you make this common mistake?
Often, after being laid off, job seekers may panic and rush to put together a résumé and apply for any number of opportunities. However, today’s job market is constantly changing. An industry has evolved to support the hiring process. To be successful in today’s market, a job seeker must become an expert in the advancements in his or her industry to be credible. Next, he or she must understand the new hiring processes.

Why job seekers quit
The quality of the activity determines the quality of the result. So if the action was of high quality, then the result brings high value.
When the results are deemed poor by the job seeker, then that person is more likely to give up. They quit.
When an activity doesn’t bring in any results or when the results only have a negative impact, then it’s reasonable to stop that process.

Job seekers spend a lot of energy on the job search. They give it their very best and when they get calls for jobs that are a poor fit and don’t bring even a consideration of a living wage, they give up. That’s reasonable.

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Further, when a job seeker gets nothing back from all their effort—nothing; why should they continue that process. That’s reasonable.

Lastly, when job seekers are treated poorly by the hiring community (this is my biggest “beef”!!!!), when they receive contracts that evaporate, interviews for positions that disappear or didn’t exist to start with, promised calls that never happen— It’s no wonder they give up. That’s reasonable.

Finding a job is a marathon rather than a sprint.
Don’t quit. Do this instead.

Job seekers might consider a different approach:
A. If the result was undesirable, then change the process that created it.
B. Realize that every response has valuable information IF the job seeker asks the right questions.

Job seeker's Success Formula:

You will get a job if:
A. You keep trying and…
B. You keep learning.

The Job seeker's Objection:
Some people tell me, “Marcia, right now I just want a job. I’m willing to settle for something less. I’ve been “dumping” down my resume. I don’t care if I’m overqualified, I just need a job.”

I hear this all the time and there are times when I encourage job seekers to get transitional jobs. Like Toni, it can be managed once the industry is moving again. That said, the two “hardest sell” for a job seeker is applying for a job that he or she is overqualified for. In this case, the potential employer will not consider the job seeker because they believe they will leave as soon as a better opportunity becomes available. They are a flight-risk.

Another “hard sell” is applying for a job with a lesser title in a larger company. With so much competition, it’s very difficult to pull this off. It looks like the job seeker is willing to take a step down in his or her career.
Stick to the process and get hired quicker.


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Useful Social Network / Effectively Network Using Social Media
« Last post by Doha on July 31, 2021, 07:24:17 PM »
Effectively Network Using Social Media

Social media gives you the opportunity to discover, engage, and connect with new people all over the world. Even though most people are open to creating new connections and getting messages from people they do not know, there is a fine line between networking and “spamming.” The biggest challenge is to make a clear connection without wasting the time of others. So how do you know if you are sending valuable information to a potential customer or just plain annoying them?

“The power of social media is it forces necessary change.” – Erik Qualman

Social Media Etiquette

There are a number of effective ways that you can use social media to network with others without becoming an annoyance. Understanding more about social media etiquette will help to ensure you are sending out useful information to potential customers and business partners.

* You must first find the individual’s preferred communication channel. This requires a great deal of research. First, check out their company’s website to learn more about their preferred contact methods.

* It is important that when you do contact them that you say just enough and not too much. Do not send long e-mails or social media messages because you will just lose their attention. Instead of intriguing them you have simply wasted their time.

* Try not to expect a response from the person or company you have messaged. Avoid phrases such as “please respond” as it seems a bit desperate. Be casual but also keep a good level of professionalism during the message as well. Just because they do not respond does not mean that you didn’t catch their attention.

* Say what you mean and be completely upfront about your goals. This will determine whether or not they are a good fit for your business.

Source: Knowledge Sharing for DIU Social Media Team
COVID-19 Resources / Eight (8) Steps to an incredible candidate experience
« Last post by Doha on July 31, 2021, 06:51:57 PM »
Eight Steps to an incredible candidate experience  ::)

By- Joe of Brazen Technologies

Eight  steps to creating an incredible candidate experience operation...

a. Audit your existing recruiting funnel by putting yourself in your candidates’ shoes. Visit your LinkedIn page, your career site, and fill out an application. You’re bound to find major bumps in the road. This is your low hanging fruit.

b. Make changes to the obvious gaps, leaks, or problems in your process. Move to step three because now the fun begins.

c. If you don’t already, measure. Measure conversion rates from stage to stage, speed to hire, quality of candidates, and number of new hires that have been with the organization for more than year (retention matters, too!). Later, you’ll come back to these these numbers and use them as a benchmark.

d. Conduct a candidate experience survey with past candidates. Ask them about their satisfaction with the process. Ask them to rate timeliness, your career site, your JDs, the follow up emails, etc. Make sure you survey candidates that were hired, not hired, as well as candidates that received an offer but didn’t accept.

e. Conduct focus groups with candidates to add color and narrative to the results of the survey. Later, you’ll use the language of candidates, the words that come out of their mouths, to help you build out a better process that resonates with the people you are trying to hire.

f. With data and insights in hand, it’s time to return to the process that you built, tweaking and breaking and editing and reconfiguring where the candidates lead you. Their feedback is your currency. Use it to pay for the upgrades your process demands.

g. We circle back to the start. Well, step number three, to be exact. You’ve made your changes but the measurement never stops. Made a change to your interview follow email? How many more candidates responded? How many more opened the email? How many more came back to the next step in the process? The numbers tell you whether the changes are working.

And every so often, let's say once a quarter, you start back at step #1. Put yourself in your candidates’ shoes and start the entire process again. Incremental, interactive, and incredible changes are in store for you and your candidates. Changes your candidates will love.

For more relevant articles, please visit and
How to Create a Great Candidate Experience with Virtual Recruiting

Source: Cat DiStasio,

When competition for top talent is steep, as it currently is in many industries, candidate experience gets a lot of attention. That’s because employers that deliver a great candidate experience are able to attract more and better candidates, move them more quickly through the recruiting process, and enjoy higher offer acceptance rates. It makes sense that employers who want to stand out from the competition should work to create a candidate experience that reflects their brand values and gives job seekers a taste of what it will be like to work for your organization. Virtual recruiting can help every step of the way.

But before we dive into the strategies and practices that will improve your candidate experience and strengthen your employer brand, let’s take a step back and review the basics.

What is Candidate Experience?
Not surprisingly, candidate experience is the cumulative experience of a job seeker moving through your recruiting process. It begins with the first impression and includes every interaction a candidate might have with your organization, from social media posts and job listings to emails, virtual events, interviews, and even what they hear on the street. Every touchpoint is an opportunity to create positive feelings or leave a bad taste in their mouth. And because candidate experience is a reflection of your organizational culture, more than a procedural issue, it takes a lot of time and work to remedy poor candidate experience. At the end of the day, the quality of your candidate experience impacts whether a candidate will accept your offer of employment or go home and write negative reviews about your brand online.

How Virtual Recruiting Improves Candidate Experience
I’m hesitant to make a fast food reference when it comes to virtual recruiting, because there are a lot of important differences, but it’s true that both fast food and virtual recruiting allow candidates to have it their way. Virtual recruiting makes it easy for candidates to decide how and when they want to interact with potential employers, especially when your virtual recruiting strategy involves on-demand content (such as videos on your website’s career hub) that candidates can access whenever they choose.

Virtual hiring events also make the recruiting process easier for candidates, by reducing the time commitment, eliminating the time and expense of travel, and offering access to more employers. Virtual recruiting events give candidates the opportunity to speak to someone right away, which is much more attractive than the typical process of submitting their resume online and into what can seem like a black hole. Rather than leaving candidates wondering if anyone will even look at their resume, virtual hiring events help candidates feel seen and valued as individuals.

Top Tips for Your Virtual Recruiting Events
One of the key benefits of virtual recruiting events is their speed, which is tied to their convenience. Candidates can hop on at a time that works best for them, and connect with a recruiter or hiring manager quickly. Even when you have a queue, job seekers can take advantage of videos or recorded presentations while they wait for their turn to chat with a recruiter.

Here are a few ways to use your (and candidates’) time wisely.

Prepare in advance. Make a list of frequently asked questions and prepared some canned responses that recruiters and hiring managers can copy and paste into chats with candidates or use as scripts for video/audio chats. This is a huge time saver.
Add videos and recorded presentations. Give candidates something meaningful to do if they have to wait. As I mentioned before, loading your virtual recruiting event with videos and presentations that help candidates learn about your organizational culture, benefits, community involvement, and other topics top talent are curious about.
Communicate clearly and consistently about next steps. Job seekers don’t want to be left hanging at any stage of the recruiting process, so it’s important to set expectations about timelines and then follow through, getting back to candidates with decisions and letting them know about their status.

How Following up Can Make or Break Your Reputation
A candidate can have a great experience at the top of your funnel and a riveting conversation with a recruiter, but if they never hear another word from your organization, you’re in trouble. Even if you didn’t think that person was a good fit for your current openings, you’ve still created a negative impression that could adversely affect your employer brand—or your corporate brand overall. Job seekers want the recruiting experience to be a complete transaction, from beginning to end, whether it ends with a job offer or a polite rejection. And employers owe candidates that basic level of respect and decency. It’s just the right thing to do.

Asking for feedback about the recruiting process—from candidates you hire as well as those you didn’t—helps you measure your candidate experience over time, so you can see whether your strategies are working and where there is still room for improvement. Giving feedback is important, too. If a candidate doesn’t match up with your current openings but has other potential, let them know what steps they can take to present themselves as a better candidate in the future, and be sure to invite them to future virtual recruiting events so they know they are welcome to reapply.

Virtual Recruiting Makes it Easy to Improve Candidate Experience
Because virtual recruiting is about so much more than virtual hiring events, it offers endless opportunities to refine and improve the candidate experience. By referring to candidate feedback over time, you can identify trends and insights to help you create a great candidate experience that reflects your brand and organizational culture in a way that attracts top talent and helps you hire the best people for your available positions.
COVID-19 Resources / Why a Great Candidate Experience Helps Attract Top Talent
« Last post by Doha on July 17, 2021, 01:49:15 PM »
Why a Great Candidate Experience Helps Attract Top Talent

Source: Cat DiStasio,

Everyone knows candidate experience is important. Because of course it is. You want job seekers to have positive thoughts and feelings about their interactions with your organization, from the first whiff of a job posting or social media post to their experiences during your virtual recruiting events and interviews, right down to the final decision point. The thing is, giving candidates warm fuzzy feelings about your organization isn’t the only reason to invest in candidate experience and it may not even be the top reason. Offering a great candidate experience also helps you attract, hire, and ultimately retain great talent, a perk that benefits your organization for years to come.

To create a great candidate experience, you first need to understand what kind of candidate experience you’re currently providing. Asking candidates for feedback on the recruiting process is one way to find out. It’s also smart to ask recent hires about their experiences, as well as employees who have been with you for a while. By gathering feedback from people who went through the recruiting process at different times, you can look for patterns and trends and determine whether your candidate experience is currently better, worse, or about the same as it was a year or two ago.

How to Improve Candidate Experience
Once you know where you are, you can begin to think about where to go next. You may not be able to transform your candidate experience overnight but taking small steps to improve your recruiting process can go a long way. For starters, put yourself in a job seeker’s shoes and walk through the process. Where are the frustrations? Where are the moments of joy? Adjust your strategies to address the pain points and your candidate experience will improve. (And we’ll dive deeper into what kinds of candidate experience strategies work best in future articles, so stay tuned.)

For now, let’s get back to the initial question at hand:

Why does a great candidate experience help employers attract top talent?
Here are just some of the reasons.

Improves Acceptance Rates
When candidates have a great experience during the recruiting process, they may be more likely to accept a job offer. Conversely, a poor experience can negatively affect your acceptance rate. A recent report from CareerPlug found that 50% of respondents declined a job offer due to poor experience. This suggests many talented job seekers could be turned off by a poor candidate experience, making it more difficult for you to land your ideal candidates.

Decreases Time to Hire
Many Brazen customers report a decrease in time to hire after implementing strategies that improve candidate experience, such as virtual career fairs and video interviews, which make the recruiting process easier for candidates to access on their schedules and without the burden of travel. For example, our customer AdventHealth, a CandE award winner, said virtual recruiting helped them cut time to hire by over 10 days. Speeding up time to hire helps organizations land top talent by moving those candidates swiftly through the recruiting process and reducing the chance that they will be lured away by a competing offer.

Translates to Better Employee Experience
Candidate experience is a marker of your organizational culture and, chances are, your employees are enjoying a similarly positive experience. (If they aren’t, this is an opportunity for growth.) Improving the candidate experience can, over time, improve the employee experience, as fresh talent comes in with their positive feelings and hopeful outlook. New hires who just had a great candidate experience come into their new roles full of excitement and optimism, which leads to higher employee engagement and can be contagious (in a good way).

Improves Quality of Hires
A great candidate experience helps you attract top talent, and it also helps you make better hires. The equation is simple: when the top of your recruiting funnel has more qualified candidates coming in and a great candidate experience keeps them engaged in the recruiting process, you can improve the quality of your shortlist and extend offers to candidates who are truly the best fit for the roles you have available. A great candidate experience really impacts the top of the funnel when it comes to referrals, typically a great source of top talent. Poor candidate experience can lead to reduction in referrals, according to RallyFwd attendees, so working to improve candidate experience can protect that valuable sourcing channel.

Strengthens Employer Brand
Employer branding affects nearly every aspect of recruiting, as well as other areas of business, so it’s important to understand its relationship with candidate experience. Nearly one quarter (24%) of candidates said they’ve left a negative review online after having a negative experience with the recruiting process and 44% of candidates said they’ve left a positive review online after having a positive experience, according to CareerPlug research.

A Great Candidate Experience Sets You Apart from the Crowd
In today’s virtual world, organizations offering a great candidate experience really stand out. Understanding how candidate experience affects the quality of your talent pipeline and the outcome of your hiring decisions is the key to building a foundation for improving your candidate experience. And, for some organizations, drawing these connections may be essential to getting necessary support from executive leadership as you work to develop and implement strategies to improve your candidate experience over time.
Event Ideas to Prepare Your Students for Their First Virtual Job Fair

Source: Valery Caputi Lopez,

Students don’t always know what to expect from a virtual career fair. They may have more questions than answers regarding how to successfully navigate the process, and it’s up to career services teams at their respective campuses to prepare them for the challenges and opportunities ahead so they have the best candidate experience possible.

Whether students are looking for a summer internship or an entry-level job, virtual career fairs are more important than ever to students, able to open doors that may have otherwise remained closed. Not only do these events grant students access to employers who are eager and willing to hire, but they also allow them to get a good look at the technology they’ll likely be using for many remote interviews and hiring events as they enter the workforce post-degree. Since virtual hiring events are here to stay, students need to become familiar with and confident in the skills and tools they’ll use to connect with employers long term in order to improve the chances of a positive —and potentially life changing— result.

That’s where you as a career services professional come in. Keep excitement high and nervousness low by equipping students with what they need to know before, during, and after a virtual job fair with this list of preparatory event ideas.

Host Virtual Career Fair Prep Sessions
Students already have a lot of things to think about during a job interview, so the technology they use to attend it shouldn’t be a source of stress. To eliminate any jitters and make sure everyone knows what to expect, offer virtual career fair prep sessions so students can learn the basics of your virtual event platform, get a high-level introduction how to get the most out of a virtual career fair, make sure students understand what they need to prepare for, and answer any questions they may have before the main event. You can also share links to user videos for students who just want a quick tour! The more familiar students are prepared ahead of time, the more confident they’ll be on the day of the virtual job fair, which is a win for everyone. (You could even create and share a career fair prep checklist, with some of the points below!)

Offer Virtual Resume Review Sessions
Crafting a winning resume is the first step towards making a good impression at a job fair. In fact, most virtual job fair platforms will require or request a digital resume be uploaded as a part of the application. So make sure students know they need to put some thought into their resumes well ahead of the event itself.

Or better yet, ensure that they do by planning a virtual resume review session! Before the event, equip students with everything from the basics of resume writing to examples of winning resumes, then encourage them to come to the session with a first draft ready to be reviewed. To avoid having long wait times, plan to have enough reviewers in attendance based on the number of students that sign up. If more students than reviewers RSVP, consider implementing staggered timed slots or using the scheduled chat features on your virtual event platform so every student gets the same amount of consideration and attention. You can also provide volunteers with lists and templates on how to give constructive feedback for even more cohesive results.

Plan an Elevator-Pitch Pitch-Off
Elevator pitches aren’t just for startups—they’re an indispensable tool for jobseekers as well. Since career fair interactions are often so brief, it's important to equip students with a polished elevator pitch before a virtual hiring event so they’ll know exactly how to quickly and easily share their value with a number of potential employers.

Career services staff can host formal and informal elevator pitch events with the goal of getting attending students to practice and present their pitches in front of a live audience. You can even bump up attendance by offering prizes for the best pitches, or include a feedback round that acknowledges the students who have improved their elevator pitches the most through the course of the event.

Hold Mock Video Interviews
Since 2020, 86% of companies are conducting job interviews via video, so students need to be practicing their video interviewing skills, because they will likely put them to the test - either during or after a virtual career fair! For example, at Brazen virtual career fairs, students may have the opportunity to speak directly with a recruiter or hiring manager via our optional video chat. So let students know they may be using video chat during these events so they can be camera-ready when it most counts. From testing their webcams and internet connections to making sure they have a clean and organized background behind them, there are many things students can do during these mock video sessions to make sure they look professional and picture-perfect on the day of their actual interview.

But it doesn’t end at just having a good setup! Body language and conversation skills are also important. Encourage students to maintain eye contact and practice their elevator pitches with their mock interviewers. Ask faculty, career services personnel, and volunteers to attend these sessions and equip them with the information they’ll need to fulfill their mock recruiting roles (such as commonly asked questions). Thanks to mock video interviews, students can get useful insights on their on-camera performance and gain proficiency within the virtual event environment, all in one go.
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