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What is CRM?

Started by Monirul Islam, July 24, 2018, 11:48:58 AM

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Monirul Islam

July 24, 2018, 11:48:58 AM
CRM or Customer Relationship Management is a strategy for managing an organisation's relationships and interactions with customers and potential customers. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
When people talk about CRM, they are usually referring to a CRM system, a tool that is used for contact management, sales management, productivity, and more. The goal of a CRM system is simple: Improve business relationships.

Source: Sales Force
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