The Five Levels of a Clear Communication.

[Suraya]

The Five Levels of a Clear Communication

1. Observing The Facts: What actually happened?
Describe what you see, hear, feel (touch), taste, smell.
Possible opening statements:Let me see if I am clear. You said,
Is that correct?
When I see you do ?(describe actual behaviors).
When I hear you say ?(describe actual words).

2. Thoughts/Opinions: What were you thinking?
What thoughts did you have in response to the input described in step one.
(When I see you do ?) I think

3. Feelings: How did you feel?
Describe the emotions that you feel in response to the input in step I.
(When I hear you say , I think?) and I feel

4. Meaning/Importance: What did this mean to you?
Explore and communicate the beliefs, judgement, values, and opinions you have about steps I
III. Describe what meaning these facts, thoughts, and feelings have for you:
What this means to me is

5. Actions/Expectations: What do you want? What will you do?
Clarify what you will choose to do in response to this situation, and clarify what you request and/or expect of the other person.
As a result, I will
And as a result, I want you to?