1. Customer-focused
2. Total employee involvement
3. Process-centered
4. Integrated system
5. A strategic and systematic approach
6. Continual improvement
7. Fact-based decision making
8. Communications
Related figure:
(https://d2myx53yhj7u4b.cloudfront.net/sites/default/files/styles/full_width_desktop/public/IC-TQM-Principles.jpg?itok=ZKO8t4f1)
:) :) :)
Source: http://asq.org/learn-about-quality/total-quality-management/overview/overview.html