Author Topic: Skill Jobs Services / Top 10 In-Demand Customer Service Soft Skills  (Read 1363 times)


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Soft skills are personal attribute-driven general skills, such as the ability to give and receive feedback, work collaboratively, and manage time. They are usually self-developed (as opposed to hard skills, which you typically acquire in school or on the job), and they’ll help you in a wide range of jobs, not just the target job you’re applying for.

In August 2016, LinkedIn published the results of a year-long study they conducted on soft skills, and listed the 10 that were the most sought-after by employers.

Below is the list; explanations of each skill provided by me. Whether you’re writing your resume or prepping for an interview, focus on noting/exemplifying the soft skills that you’ve gained mastery of. Here are the top soft skills in demand for today’s job market:

1. Communication:
More than just clearly speaking the language, communication skills involve active listening and excellent presentation and writing capabilities. One highly sought-after communication skill is the ability to explain technical concepts to partners, customers, and coworkers who aren’t tech-savvy.

2. Organization:
Planning and effectively implementing projects and general work tasks for yourself and others is a highly effective soft skill to have. Haphazard, slapdash organization wastes your colleagues’ time and your employers’ money, so having stacked skills in the organization department will always come in handy.

3. Teamwork Skills:
The bigger the company you work for, the bigger the chance that you’re a member of more than one team, which means solid team player skills are crucial.

4. Punctuality:
No one likes to wait. Not for employees late to a meeting; not for candidates late to a job interview; and certainly not for colleagues who deliver their work late on million-dollar business projects. We’ve all heard some variation of “5 minutes early is on time. On time is late. Late is unacceptable.” Where do you fall on the punctuality scale?

5. Critical Thinking:
The ability to use imagination, reasoning, past experience, research, and available resources to fundamentally understand and then resolve issues is attractive for obvious reasons. Highlight this skill by listing an example (or speaking of one in an interview) of a time when your company was dealt a sticky situation and you effectively addressed/resolved it via critical thinking skills.

6. Social Skills:
The more people you come into contact with on a daily basis, the more important your social skills will be to your success. Can you handle yourself in all situations when dealing with other people, regardless of stature, position, or rank?

7. Creativity:
This is probably the most underrated soft skill because it usually takes someone creative to appreciate the need for others who are, and most people just aren’t that creative.Creativity doesn’t mean being an artist; it means being resourceful and innovative in finding solutions to problems at work.

8. Interpersonal Communication:
The ability to work in teams, relate to people, and manage conflict is a valuable asset in the workplace. Interpersonal communication is an important skill to hone to get ahead, and as you advance in your career, the aptitude to work with others becomes even more crucial.

9. Adaptability:
Don’t underestimate the ability to adapt to changes. In today’s tech-driven and rapidly evolving business environment, the ability to pick up on new technologies and adjust to changing business surroundings is critically important.

source: Google.
« Last Edit: October 08, 2018, 08:21:01 PM by nowsin15-11251 »