Author Topic: 6 Steps to Coach Employees to Help Improve their Work Performance  (Read 1202 times)

Reyed Mia (Apprentice, DIU)

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6 Steps to Coach Employees to Help Improve their Work Performance

6 Coaching Steps

Use these six steps to provide effective  supportive coaching to your reporting employees.

Show confidence in the employee's ability and willingness to solve the problem. Ask him or her for help in solving the problem or improving performance. Ask the employee to join with you with the goal of increasing the employees' effectiveness as a contributor within your organization.

Describe the performance problem to the employee. Focus on the problem or behavior that needs improvement, not on the person. Use descriptions of the behavior with examples so that you and the employee share meaning. Ask for the employee's view of the situation.

Determine whether issues exist that limit the employee's ability to perform the task or accomplish the objectives. Four common barriers are time, training, tools, and temperament. Determine how to remove these barriers. Determine whether the employee needs your help to remove the barriers—a key role of a manager—or if he is able to tackle them by himself.

Discuss potential solutions to the problem or improvement actions to take. Ask the employee for ideas on how to correct the problem, or prevent it from happening again. With a high performing employee, talk about continuous improvement.

Agree on a written action plan that lists what the employee, the manager, and possibly, the HR professional, will do to correct the problem or improve the situation. Identify the core goals that the employee must meet to achieve the appropriate level of performance that the organization needs.
Set a date and time for follow-up. Determine if a critical feedback path is needed, so the manager knows how the employee is progressing. Offer positive encouragement. Express confidence in the employee's ability to improve.

You can help your reporting employees improve their current performance, or in the case of an already effective employee, help them become more effective. Performance coaching is a powerful tool when managers take advantage of its usefulness.

Reyed Mia (Apprentice, DIU)
Asst. Administrative Officer and Apprentice
Daffodil International University
102/1, Shukrabad, Mirpur Road, Dhanmondi, Dhaka-1207.
Cell: +8801671-041005, +8801812-176600